Information and FAQs

Welcome to Faversham Pools. If you have a question which isn’t answered on this page please email or contact our friendly team on Reception on 01795 532426.

 
1. Timed sessions are available throughout the day.
2. Booking is essential through the summer months.
3. All children under 10 must be accompanied by an adult in the water with them. 
4. Maximum of 2 children under 10 per adult.
5. No facemasks or snorkels are allowed in the pools.
6. No smoking anywhere on site.
7. Please follow current government guidelines.

 

FREQUENTLY ASKED QUESTIONS

How do I book?
Our booking page is here. Once on the booking site you will see session availability at least 7 days in advance, on a rolling basis.

What if I don’t have online access?
We know some people don’t have access to the internet. If you are unable to book online, we ask swimmers to telephone (01795 532426)  in advance to check whether there is space for them at their desired time. Our receptionists can book you in over the phone using the same system as someone booking online, with the same prices and under the same terms. 

Can I buy a season ticket?
Monthly and annual swim memberships, and 4 month season tickets, are available now. To purchase, pop into Reception with a small passport photo to purchase your swim pass. Once you have it, you can then book your swims in online using the ‘season ticket’ option. You must bring your swim pass with you when you visit. 

What is a general session?
In the summer months, a general session ticket includes all available pools, indoor and outdoor. Both will be open unless specified otherwise in the booking process.

What about lessons?
Click here for more information. 

I have a season ticket, how do I book?
 You will find a ‘season ticket’ option within the session booking page which you should select, and remember to bring your season ticket with you when you come to the Pools. Season ticket holders do still need to book online to attend swim sessions. You must bring your season ticket when you come swimming.

What if there is a thunderstorm when I’m due to swim in the lido?When lightning is detected in the vicinity of the lido then the pools will be cleared and/or session start times delayed. A safe return to the pools will only be allowed once the lightning has moved away and a minimum of 30 minutes has elapsed from the last lightning strike.

We will endeavour to ensure that you get at least 60 minutes of pool time during your swim session. If your session is shorter than 60 minutes as a result of thunderstorms then you will be issued a voucher.

We cannot issue refunds. We will instead issue vouchers to the value of your ticket(s) which can be redeemed through our booking website.

I have feedback, how can I get in touch?
We expect our Reception team to be very busy during the day as they deal with ticketing and customers arriving for their timeslot. We therefore ask that you email any feedback or questions to comments@favershampools.com who will be able to assist you. If your query relates to ticketing or if you’re unable to book online, please contact Reception on 01795 532426.

Ticketing terms and conditions of sale.

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